RETURNS & EXCHANGES POLICY
We want you to be happy with your purchase and we apologise if it is not. For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us, apart from earrings due to hygiene reasons. The following conditions must be met :
- If the customer would like to return or exchange a product, please use the contact us form with the understanding that some restrictions apply.
- Items that have been used, worn, damaged or altered will not be accepted for return or exchange. If the customer believes the item has been damaged during shipping, please let Ruby Anne know within three (3) days and everything possible will be done to assist with your insurance claim. Please include images of the damaged item. Every item posted by Ruby Anne is packaged securely and will be in pristine, untouched, unused condition.
- Shipping fees are non-refundable.
- Once the goods are returned to Ruby Anne in the original and unused condition, a quality check will be made before processing a refund for the goods. Depending on the original payment it may take a few weeks for the customer to see the refund in their account.